You see a message that your welcome bonus or free spins are not showing in your account, and the most common cause is that the activation step was missed during registration or deposit. The checks below help you resolve this and other frequent issues quickly.

Welcome Bonus or Free Spins Not Credited

After making a deposit, the bonus balance remains empty and the free spins do not appear.

• Bonus activation was not selected during deposit.
• Deposit amount is below the required minimum for the offer.
• Payment method used is excluded from the promotion.
• Bonus code was not entered when depositing.
• Account is not yet verified, blocking bonus issuance.

1. Log in to your Spinbit Casino account and go to the cashier section.
2. Check if any pending bonus is listed under your rewards or promotions tab.
3. If a bonus code was required, make another deposit with the correct code.
4. Use a supported payment method; avoid e-wallets if they are excluded.
5. Ensure your deposit amount qualifies by meeting the minimum.
6. Complete your account verification first, then re-trigger the offer.
7. Clear your browser cache and cookies, then try a fresh deposit.
8. Try a different device or browser to see if the offer shows.
9. If free spins are promised, check your game history or bonus balance section.
10. Wait up to a short time for the system to process; sometimes a delay occurs.
11. Confirm you are on the correct Spinbit website, not a mirror that may miss the promotion.
12. Contact support only if you followed all steps and the bonus still does not appear.
13. Provide your account email, deposit amount, and the offer name when you write.

When to contact support: if after trying these steps the bonus is still missing, submit a ticket with your deposit details and the promotion name.

Identity Verification (KYC) Stuck or Documents Rejected

You uploaded your documents but the verification status remains pending or your documents were rejected.

• Document photo is blurry, cropped, or has glare.
• File format is not supported, such as a screenshot instead of a raw photo.
• Name on the document does not exactly match the registration name.
• Document is expired or a photocopy of a photocopy.
• Utility bill is older than the allowed period.

1. Log in to your account and open the verification section under profile or account settings.
2. Review the rejection reason: it is usually displayed next to the document status.
3. Retake each document photo in good lighting with no shadows on text.
4. Make sure all four corners of the document are visible in the frame.
5. Use a valid passport, driver’s license, or national ID card.
6. For proof of address, use a recent utility bill or bank statement that shows your full name and address.
7. Save files as JPEG or PNG, each under a reasonable file size.
8. Check that your name on the document matches your account name exactly, including middle names.
9. If you changed your name recently, provide documentation of the change.
10. Do not edit the document photo with any software or filters.
11. Upload the documents again one at a time, waiting for each to process.
12. If the system asks for a selfie with the document, follow the on-screen pose instructions.
13. After resubmission, allow a reasonable time for review before following up.

When to contact support: if your documents keep being rejected without a clear reason, contact support with your account ID and the error message.

Deposit Left Bank But Missing from Casino Balance

Your bank shows the transfer completed, but the funds are not reflected in your casino balance.

• Payment provider experienced a processing delay.
• Deposit was made while the casino processed maintenance.
• Transaction was intercepted by a security hold.
• Incorrect deposit amount or currency mismatch.
• Bank transfer requires manual review by the casino team.

1. Log in to your Spinbit Casino account and open the transaction history or deposit log.
2. Check if the deposit appears as pending or successful there.
3. If pending, wait a short period; many providers take a brief time to confirm.
4. Refresh the cashier page after a few minutes, then log out and back in.
5. Confirm the deposit amount and currency match your chosen method’s limits.
6. Check if any deposit fee or conversion reduced the amount below the minimum.
7. Review your bank statement for any additional information or confirmation codes.
8. If you used a payment method that generates a reference number, copy it for your records.
9. Clear your browser cache and cookies, then reload the casino lobby.
10. Try using the casino’s live chat or email with the bank receipt as proof.
11. Ensure the deposit was sent to the correct wallet address or account number if using crypto.
12. Wait until the end of the business day; some methods process only during banking hours.
13. If the deposit is still missing after a full day, prepare the bank statement for support.

When to contact support: if the deposit shows as completed on your bank side but is absent from your balance after a reasonable waiting period.

Cannot Log In or Account Locked After Failed Attempts

You see a message that your password is incorrect or the account is temporarily locked.

• Password was typed incorrectly several times.
• Caps Lock or Num Lock is on without you noticing.
• Account is locked for security after multiple failed attempts.
• Browser cached an old or incorrect session.
• Account was deactivated due to inactivity or a policy rule.

1. Check that your keyboard’s Caps Lock and Num Lock are turned off.
2. Type your password in a plain text editor first to see what you are entering.
3. Use the “forgot password” option on the Spinbit login page to reset it.
4. After resetting, create a new password that does not reuse recent ones.
5. Wait for the unlock time if the account was locked; this usually lasts a short period.
6. Clear your browser cache, cookies, and saved passwords for this site.
7. Try logging in from a different device or a private browser window.
8. Ensure you are on the correct https://spinbit1.co.nz/ official website; look for the exact domain in the address bar.
9. If you use a VPN, turn it off and try again, as some IPs are blocked.
10. Check your email for any security alerts from the casino about login attempts.
11. If you suspect someone else accessed your account, change the password immediately.
12. After logging in, enable a security feature like two-factor authentication if offered.
13. If still locked, note any error code shown and use it when contacting support.

When to contact support: if you believe your password is correct but the account remains locked after an hour.

Quick Reference

The table below summarises the most common problems, their usual causes, and the first thing to check.

For a missing bonus, always check the promotions tab first because that is where the system lists pending offers. When KYC is stuck, a clear document photo solves most rejections. A deposit that left your bank but is missing usually appears after a short delay, so checking transaction history saves time. Login issues often come from simple typos or caps lock, so checking your keyboard is the fastest fix. If your account locks, the automatic unlock period is short; resetting the password after that unlocks it instantly. Support will ask for your account email and a description of the issue, so have those ready.

To prevent most problems, keep your account details up to date, use a supported payment method, and enable two-factor authentication after your first successful login.