You clicked a promo and the bonus never showed up in your account. This is often caused by a missing or wrong Quatro Casino bonus code.

Welcome Bonus or Free Spins Not Credited

The player claims a promotion but neither the bonus cash nor the free spins appear.

• No bonus code entered at deposit
• Code expired or already used
• Deposit amount below the minimum required
• Payment method excluded from the promo
• Account previously received a different welcome offer

1. Go to the cashier and check the bonus history for the offer.
2. Confirm the code you used: some promotions require the Quatro Casino bonus code to be typed exactly.
3. Check the promotion terms: certain deposit methods cannot trigger a bonus.
4. Log out and log back in to refresh the bonus section.
5. Clear your browser cache, then reload the site.
6. Try a different browser or device, especially a phone browser (the Quatro Casino mobile
   experience works the same way).
7. Verify that the deposit went through – a failed transaction does not activate the bonus.
8. If you used a linked offer from another page, return to Quatro Casino bonus and copy the code manually.
9. Check whether the bonus has a wagering requirement you need to accept first.
10. Contact live chat: keep your deposit ID and the promo name ready.
11. If live chat cannot help, ask for an email confirmation of the issue.

Contact support if you completed all steps and the bonus still does not load after one hour.

Withdrawal Pending Longer Than Expected

The cashier shows a withdrawal in ‘pending’ or ‘processing’ for days.

• Unfinished wagering on an active bonus
• Pending identity or document review
• Withdrawal method requires a longer clearance
• Account has a pending deposit reversal
• Weekly or monthly limit already reached

1. Open the bonus balance page and check if you still have wagering left to complete.
2. Cancel any open bonus if you prefer to cash out without it – note that this forfeits the bonus amount.
3. Review the identity documents section: any missing file stops a payout.
4. Look for a pending withdrawal method that needs setup, like e‑wallet verification.
5. Confirm that your name on the account matches your payment details exactly.
6. Check if the withdrawal amount exceeds the daily limit for that method.
7. Use a different payout option if your chosen one is temporarily unavailable.
8. Wait for the standard pending period – most withdrawals move to approved after it passes.
9. Refresh the cashier page after each status change.
10. Take a screenshot of the status for your records.
11. Contact support with the withdrawal ID if it stays in pending longer than the site states.

Contact support if the pending period expires and the status has not changed.

Identity Verification Stuck or Documents Rejected

The player uploads a passport or bill and the system either does not respond or rejects it.

• File too large or wrong format (JPG or PDF only)
• Photo blurred so text is unreadable
• Document expired
• Name on document does not match the registered name
• Utility bill older than the allowed period

1. Check the file size – smaller than 5 MB works best.
2. Take a new photo in good lighting, flat on a table.
3. Ensure the full document is visible, including all four corners.
4. Use a plain background so the text stands out.
5. Translate a non‑English document yourself before uploading.
6. Upload a separate proof of address if your ID is a passport without an address.
7. Wait 24 hours after upload – manual checks take time.
8. Resubmit the same document if it was rejected for low quality, with better lighting.
9. Open a different file type if the system only accepts certain extensions.
10. Type your full name exactly as on the account in the upload form.
11. Ask support which document they accept: some need a national ID instead of a driver licence.

Contact support if you resubmitted twice and the status still says ‘pending review’ after 48 hours.

Use the same e‑mail address for registration, deposits and documents – a mismatch causes most verification halts.